My Journey

Work Experience

A timeline of my professional journey and skills.

Skillset

Cloudflare

Improved Fundamentals documentation user sentiment from 21% to 92% satisfaction by redesigning How Cloudflare Works and launching a Get Started onboarding entry point.
Boosted Cloudflare One documentation video visibility 3,378% by migrating the SASE video series from isolated Learning Paths into contextual product documentation.
Accelerated junior team delivery and improved stakeholder collaboration by mentoring on ticket prioritization, workflow management, and conflict resolution.
Enhanced the Durable Objects developer experience by aligning PM, Engineering, and Dev teams through a targeted in-product workflow workshop addressing key technical pain points.
Boosted Cloudflare One documentation engagement 61% and drove record page views by implementing a scalable framework for embedding technical video content.
Reduced video production lifecycle 50% (1 month → 2 weeks) by building a Gemini-powered script generation tool that streamlined stakeholder review and approval.
Designed a strategy for a new developer learning platform by delivering a high-fidelity prototype and roadmap via AI-driven competitive analysis and a Windsurf mockup.

Cloudflare

Established a unified content taxonomy for the PCX documentation ecosystem by architecting a comprehensive Domain Model that aligned product concepts, navigation, and technical content.
Standardized the developer experience across the API ecosystem by authoring and implementing API content strategy guidelines for consistent endpoint, parameter, and schema descriptions.
Formalized Cloudflare dashboard notification emails by creating scalable templates and content guidelines for all automated product communications.
Led the 2023 PCX internship hiring cycle, screening 200+ applicants and managing the end-to-end recruiting process to successfully hire a top candidate.
Increased R2 documentation traffic by 18,000+ monthly views by leading an in-product workflow workshop that identified gaps and guided a targeted content overhaul.

Blackbaud

Created developer help content for Blackbaud's Stache documentation-as-code platform, enabling engineers to write, publish, and maintain product documentation using Git-based workflows.
Supported engineering teams adopting the SKY UX open-source framework by developing developer documentation and implementation guides that improved onboarding and framework usability.
mproved team productivity and documentation quality by training the technical writing team on Git workflows and documentation-as-code best practices.
Increased product visibility and adoption by producing high-impact teaser videos, including a feature video used by Blackbaud's CEO at the 2019 bbcon keynote.
Accelerated adoption of Raiser's Edge NXT by designing role-based interactive product tours that helped new users explore key workflows and increase engagement.

Blackbaud

Supported the Luminate Beta launch by producing a Get Started guide in Adobe InDesign and a teaser video in Camtasia to onboard early users.
Owned the Lists documentation for Luminate Beta, tracking engagement with Google Analytics to identify usage patterns and inform future content improvements.
Updated and maintained legacy PDF documentation across multiple Blackbaud CRM modules, improving content accuracy and usability for customer-facing product guidance.
Migrated 50+ documentation projects from Team Foundation Server to Git, modernizing the infrastructure and achieving 100% adoption of a Git-based workflow in Visual Studio.
Presented at MadCap Software's MadWorld conference, sharing guidance on selecting source control systems for documentation teams and demonstrating practical uses of MadCap Analyzer.
Enabled adoption of a new engineering incident management process by producing training videos used across the engineering organization.

Blackbaud

Promoted to Lead Writer for Luminate Online's TeamRaiser, owning core product documentation and coordinating updates across releases and cross-functional stakeholders.
Migrated all Luminate Beta documentation from TFS to GitHub, leading the Austin team's source control strategy and training to achieve 100% Git adoption.
Updated and maintained legacy Blackbaud CRM PDF documentation across multiple product areas, improving accuracy and usability of customer-facing technical content.
Reduced disruption during a major source control transition by creating a centralized WordPress troubleshooting hub with targeted guides for the documentation team.

Blackbaud

Created administrator documentation for Luminate Online TeamRaiser using MadCap Flare, delivering online help, feature graphics, release notes, and product videos.
Produced feature announcement videos and voice recordings in Camtasia Studio to support Luminate Online and Luminate CRM product releases.
Updated and maintained legacy Blackbaud CRM PDF documentation across multiple product areas to improve accuracy and usability for customers.
Migrated hundreds of legacy Luminate Online help files to MadCap Flare, enabling responsive HTML output and significantly improving documentation accessibility and maintainability.